Refund Policy

At Doer Tech, we strive to ensure customer satisfaction with our desktop software products. This Refund Policy outlines the terms under which refunds may be granted.

1. Eligibility for Refunds

A. Paid Software Licenses

• Refund requests must be submitted within 14 days from purchase.
• To qualify, you must:
  • Provide a valid proof of purchase (order number / mail screenshot).
  • Demonstrate that the software is defective or does not function as advertised (e.g., via taped video that it cannot find the word in a filefolder which actually contains that word.).

B. Exceptions (Non-Refundable)

• Digital downloads activated or used beyond a trial period.
• Custom-developed or enterprise licenses (unless otherwise agreed in writing).
• Bundled or promotional purchases (unless explicitly stated).

2. How to Request a Refund

1. Contact Doer Tech Support with:
   • Your order details.
   • A description of the issue.
2. Our team will review your request within 5 business days.
3. If approved, refunds will be processed to the original payment method within 15 business days.

3. Denied Refund Requests

We may deny refunds if:

• The request falls outside the eligibility period.
• The software was misused or modified improperly.
• No technical issues are verified by our support team.

4. Chargebacks & Disputes

• Unauthorized chargebacks may result in license revocation or account suspension.
• Always contact us first to resolve issues before disputing with your bank.

5. Changes to This Policy

Doer Tech reserves the right to update this policy. Continued use of our products constitutes acceptance of the terms.

6. Contact Us

For refund-related questions, email:
Doer Tech Billing Support
clarkailois@gmail.com